Cloud sync
Confirm both devices use the same Apple Account, have iCloud Drive enabled, and are running the same Magic Caster version. In Library Preferences, open Cloud Sync and check the latest status before trying again.
Help for iPhone, Mac, and CarPlay
Support
Start with the quick checks below. If the problem continues, Magic Caster can create a redacted diagnostic report that you review before sending.
Downloads
Open Downloads to inspect active or failed work. Check available storage and the podcast’s retention settings, then retry the individual episode. Locked downloads are protected from automatic cleanup.
Private feeds
Re-enter credentials in the podcast’s settings if a private feed stops refreshing. Credentials remain in the system Keychain and are sent only to the host you authorize.
Playback
Verify the episode still has an available media URL. If streaming fails, try downloading it first. For imported media, confirm the original file is still accessible on the device.
CarPlay
Confirm your iPhone is connected to a CarPlay-compatible vehicle and Magic Caster has finished loading its library. Start playback on your phone once if Now Playing has not appeared yet.
Diagnostics stay under your control.
In Library Preferences, choose Diagnostic Report. Magic Caster removes titles, feed URLs, file paths, usernames, and credentials. Nothing is sent unless you export it yourself.
Still need help?
Contact Magic Caster Support
Email a description of what happened, what you expected, your device and OS version, and whether the episode was streamed, downloaded, imported, or authenticated. Attach the redacted report only if you choose.